Privacy Policy

Last updated: 10 August 2026

1. Introduction

This Privacy Policy explains how FCS Exterior Cleaning Specialists (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or use our website, www.fcscleans.co.uk.

We respect your privacy and are committed to protecting your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or submitting your information through our contact form, you acknowledge that your personal information will be handled as described in this Privacy Policy.

2. Who We Are

The website is operated by:

Business name: FCS Exterior Cleaning Specialists
Email: info@fcscleans.co.uk
Telephone: 07779 593069
Website: www.fcscleans.co.uk

For the purposes of UK data protection law, we are the data controller responsible for your personal information.

If you have any questions about how we handle your personal information, you can contact us using the details above.

3. What Personal Information We Collect

When you contact us through our website, we may collect personal information such as:

Your name
Your email address
Your telephone number
The information you provide in your message or enquiry
Any other information you choose to provide to us

We only collect information that is reasonably necessary to respond to your enquiry and provide our services.

4. How We Collect Your Information

We may collect your personal information when you:

Complete and submit our website contact form
Contact us using the email address or telephone number displayed on our website
Make an enquiry about our exterior cleaning or pressure washing services
Request a quote or further information about our services

5. How We Use Your Personal Information

We may use the information you provide to:

Respond to your enquiry
Contact you about a quote or requested service
Provide information about our exterior cleaning services
Arrange or discuss an appointment
Communicate with you regarding work you have requested
Maintain records of enquiries and customer communications
Improve the service we provide to our customers
Comply with our legal and regulatory obligations

We will not use your personal information for unrelated purposes without a lawful basis for doing so.

6. Our Lawful Basis for Processing Your Information

Under the UK GDPR, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

You have asked us to take steps before entering into a contract, such as providing a quote for our services
Processing is necessary for us to provide services you have requested
We have a legitimate interest in responding to enquiries and managing our business
We are required to comply with a legal obligation

Where we rely on legitimate interests, we will ensure that our interests do not unfairly override your privacy rights.

7. How Long We Keep Your Information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep your information may depend on:

The nature of your enquiry
Whether you become a customer
Whether we need to maintain records for legal, accounting, or tax purposes
Any applicable legal or regulatory requirements

When your personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Who We Share Your Information With

We will not sell, rent, or trade your personal information.

We may share your information with trusted third parties where this is necessary to operate our business or provide our services. This may include:

Website hosting providers
Website or contact-form service providers
Email service providers
IT or technical support providers
Professional advisers, where necessary
Government authorities, regulators, or law enforcement where we are legally required to do so

Where we use third-party service providers to process personal information on our behalf, we will take reasonable steps to ensure that appropriate data protection and security measures are in place.

9. Contact Form

If you submit an enquiry through our website contact form, the information you provide will be used to respond to your enquiry and, where relevant, to discuss or provide the services you have requested.

Please do not submit sensitive personal information through our contact form unless it is necessary for your enquiry.

10. Data Security

We take reasonable and appropriate measures to protect your personal information from being accidentally lost, misused, accessed without authorisation, altered, or disclosed.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted to or through our website.

11. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we process your information in certain circumstances
Object to certain types of processing
Request the transfer of your personal information to another organisation in certain circumstances
Withdraw consent where we rely on consent as our lawful basis for processing

These rights are subject to certain legal conditions and exceptions.

If you wish to exercise any of these rights, please contact us using the contact details provided in this Privacy Policy.

12. Cookies

Our website may use cookies or similar technologies to ensure that the website functions properly and, where applicable, to understand how visitors use our website.

Some cookies may be necessary for the website to operate, while others may require your consent.

If our website uses non-essential cookies, we will provide appropriate information about these cookies and, where required by law, ask for your consent before using them.

13. Third-Party Websites

Our website may contain links to third-party websites, such as social media platforms or other external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you review the privacy policies of any third-party websites you visit.

14. Children’s Privacy

Our website is not specifically directed at children, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or data protection practices.

Any updates will be published on this page, and the “Last updated” date at the top of this Privacy Policy will be amended accordingly.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise your data protection rights, please contact us:

FCS Exterior Cleaning Specialists
Email: info@fcscleans.co.uk
Telephone: 07779 593069

17. Complaints

If you have concerns about how we have handled your personal in⁶formation, we would appreciate the opportunity to address your concerns first. Please contact us using the details above.

You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Further information about your data protection rights and how to make a complaint can be found on the ICO’s website.